Overview

PLEASE APPLY DIRECTLY TO POSITION HERE: https://scanlinevfx.applynow.net.au/jobs/SVFX1061

JOB SUMMARY

Scanline VFX is looking for an IT Help Desk Coordinator to join our team. An ideal candidate should have an interest, and background in Business Management, and/or Computer Science. As IT Coordinator you will work alongside the IT Leadership team to manage the day to day operations of the Scanline VFX’s IT departments in Montreal, Vancouver and LA studios.

RESPONSIBILITIES

Prioritize, assign, and follow-up on IT requests/tickets submitted via the issue tracking system
Assist with the design, implementation and enforcement of policies and procedures
Assist Head of Engineering with strategic planning
Generate department performance and progress reports for IT and Executive Management
Project Management (establish milestones/timelines, hather project updates and report on progress)
Monitor, track and provide feedback on team performance
Monitor inventory levels and order hardware/software as needed
Establish and maintain relationships with service providers and vendors
Create purchase orders, track purchases and reconcile credit card statements
Schedule/Assist with weekly IT meetings; Take notes and follow up on action items
Schedule weekday, weekend and on-call shifts
QUALIFICATIONS & SKILLS

Degree or Diploma in Computer Science, Network Administration or Business Administration (preferred)
1-2 years’ experience working in information technology/help desk environment
Understanding of basic computer components
Familiarity with Window’s and Linux operating systems
Familiarity with VFX workflow and software (preferred)
Excellent communication and customer service skills; understand end-user needs and convey them in technical language to other IT professionals
Experience working with ticketing systems (preferred)
Able to work independently with minimal supervision; strong trouble shooting/problem solving ability
BENEFITS INCLUDED

+Extended Medical
+Disability Insurance
+Dental Insurance

HOW TO MAKE YOUR APPLICATION STAND OUT

APPLY ONLY ONCE.
We keep your resume on file for 6 months so no need to apply again unless there are significant changes or unless you’re applying for a different position.
ALWAYS APPLY WITH THE SAME EMAIL
We want to be able to reach you easily and much of our correspondence is via email and this helps us keep your information together in one file. That way you’re not lost in the system.
Resume – Include in your resume the names of the company’s you worked with and the dates you were there. Max 2 pages.
Cover Letter – tell us a little about yourself and what makes you the ideal candidate.
Reel Breakdown – demonstrates what you did on each shot and the tools used – Go ahead! Show off your talent/skills here.

PLEASE APPLY DIRECTLY TO POSITION HERE: https://scanlinevfx.applynow.net.au/jobs/SVFX1061