Overview

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KEY RESPONSIBILITIES
Prioritizes, assigns, and ensure follow-up on IT requests/tickets submitted via the issue tracking system
Assists with the design, implementation, and enforcement of policies and procedures
Assists Head of Engineering with strategic planning
Generates department performance and progress reports for IT and Executive Management
Project Management (establishes milestones/timelines, gathers project updates and reports on progress)
Monitors, tracks and provides feedback on team performance
Monitors inventory levels and order hardware/software as needed
Establishes and maintains relationships with service providers and vendors
Creates purchase orders, tracks purchases, and reconciles credit card statements
Schedules/assists with weekly IT meetings
Schedules weekday, weekend and on-call shifts

QUALIFICATIONS & EXPERIENCE
Degree or Diploma in Computer Science, Network Administration or Business Administration (preferred)
One (1) to two (2) years of experience working in an information technology/help desk environment
Understanding of basic computer components
Familiarity with Window’s and Linux operating systems
Familiarity with VFX workflow and software (preferred)
Excellent communication and customer service skills; understand end-user needs and convey them in technical language to other IT professionals
Experience working with ticketing systems (preferred)
Able to work independently with minimal supervision; strong troubleshooting and problem-solving ability

BENEFITS
We offer extended medical, disability and dental insurance.

APPLICATION

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