Overview

ABOUT IMAGE ENGINE
Well known for our work on Neill Blomkamp’s District 9, Image Engine has gone on to create numerous incredible creatures, epic environments and extraordinary digital effects for a broad range of feature films! We are an independently owned and operated company, led by a team of creative and passionate individuals who are committed to furthering the art of visual storytelling, and helping our exceptionally talented crew to push the boundaries of artistic and technical achievement at our studio.

POSITION PURPOSE
The Desktop Support Specialist serves as the initial point of contact for resolution of desktop /workgroup-related problems in a startup user environment. Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 7, Centos 5, MS Office, e-mail, Internet connections, and hardware/peripherals IT systems and support their users in an efficient, professional, courteous, and prompt manner.

DUTIES & RESPONSIBILITIES
Setup and upgrade computer systems in a networked environment with minimum end user interruption
Timely implementation and maintenance of drivers & patches on workstations
Research and recommend hardware and software solutions as needed
Administer mail systems, system installation and configuration, printing systems, installation of third-party software
Manage fundamentals of IT security protocol (account administration, etc.)
In association with Software Engineers, install and configure software as well as troubleshoot and repair malfunctioning software in the PC environment
Integrate and support devices such as printers, networks, scanners, and digitizing tablets with Microsoft Windows systems & Linux systems
Troubleshoot and repair or arrange for repair of defective computer equipment
Put in service calls and track service on machines (RMA #s, etc.)
Communicate status of issues in progress to those parties concerned on a timely basis
Carry a cellular phone during work and non-work hours and be available on-call when needed
Identify and recommend solutions to technical issues as needed
Document and communicate system support issues with end users, IT staff, and management.
Plan, develop, and maintain project schedules
Perform special projects as needed

EDUCATION AND EXPERIENCE
CS degree or equivalent experience
3 years of Windows XP/Vista/7 and Linux desktop support experience
Good knowledge of and experience (2-3 years) in Windows (Windows 7,Windows Server 2008, Active Directory) and Mac OSX (Snow Leopard, Leopard)
Experience working with NAS and SAN storage systems

SKILLS AND ABILITIES
Technical skills
Good understanding of Linux and Apple operating systems
Ability to write scripts in some administrative language
Demonstrate the ability to integrate computer skills, customer support experience, and related education to exceed technical, business and customer requirements
Skilled at troubleshooting and fixing problems while minimizing customer stress levels
Experience in installation and configuration servers in a Linux/Unix environment
Basic Unix/ Linux/ Python scripting experience

Core skills
Good communication skills, able to communicate in a professional and friendly manner with co-workers and customers
Self-starter, energetic, good people/communication skills and ability to prioritize workload
Effective written/oral communication skills, interpersonal, and presentation skills to communicate complex ideas clearly
Team player that strives to maximize team and department performance
Detail oriented, highly organized, and able to handle a variety of tasks in an efficient manner
Must be able to multi-task and maintain a positive attitude when working under pressure