Overview

Are you a Support Engineer at the senior level, committed to providing an exemplary level of customer service? Then read on!

Central to the position will be the passion for learning new skills and broadening your knowledge of technologies. You must have a can-do attitude, excellent attention to detail, be a strong communicator at all levels and have a calm attitude with the ability to thrive within a team environment.

Please note this is a contract position.

What you’ll get to do:

  • Be the face / representative of the IT department for all staff
  • Responsible for supporting and maintaining end user systems (predominantly LINUX desktops) and end user connectivity
  • Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems
  • Triage incoming incidents and escalate any issues that arise to the where most appropriate team
  • Provide global support and be able to travel if required
  • Some heavy lifting physical activity required
  • Standard 5-day work week plus on call rotation

What you bring:

Experience: 

A minimum of 5 years experience working in a client facing desktop support role or similar
Experience implementing complex technical systems in a corporate environment
Technical support experience at the 3rd level – having handled escalations from 1st/2nd level support team(s).
Experience working closely with or in an Infrastructure/Systems Engineering team.
Experience working within an Entertainment/Media industry is desirable

Education: 

  • Bachelor’s degree in Computer Science, Computer Engineering Information Technology or related field desirable

Skills and Knowledge: 

  • High technical support competence obtained through 5+ years of practical hands-on experience with Linux, Windows 10, Mac OS X systems, Active Directory, Microsoft Office 365, Thunderbird, printing, software licensing, software deployment, remote support, on call after hours support and project management are highly desirable
  • Ability to multi-task, prioritize and problem solve
  • Ability to work within a strong team environment and with both technical and business stakeholders directly unsupervised
  • Strong communication and interpersonal skills
  • PowerShell and other scripting knowledge and use.
  • High level proven Linux troubleshooting knowledge.
  • Proven ability to document knowledge accurately and completely, and train junior staff (presentation and delivery skills).

Please apply if you are eligible to work in Canada.

About Animal Logic

Animal Logic is an independent Australian company that has been at the forefront of creating digital content, award winning design, visual effects and animation for the film and television industries for over 25 years. With creative studios in Sydney and Vancouver and offices for the company’s development arm, Animal Logic Entertainment, in Sydney and Los Angeles, Animal Logic continues to forge new partnerships and collaborations with leading studios and filmmakers to develop and produce stories that resonate with a global audience.

If you want to create GREAT WORK with GREAT PEOPLE then come and join us at Animal Logic!