This position has been filled

Overview

Animal Logic is one of the world’s most accomplished digital studios producing award winning, ground breaking and trail blazing animation, visual effects and design.

We are currently looking for a Software Technical Assistant to join us in our new Vancouver facility. As a member of the global R&D team, you will be responsible for supporting the research and development department by managing our helpdesk processes and systems.

The successful candidate will have the opportunity to work with a variety of technologies, and will collaborate regularly with both the local team in Vancouver and global team in Sydney.

Key Responsibilities include:

  • Be the first point of contact for support from TDs on the production floor
  • Validate ticket contents and verify reported issues
  • Monitor multiple support queues and manage numerous requests
  • Manage escalation of tickets, where necessary
  • Ensure tickets are regularly updated with correct status and information
  • Communicate status and resolution with users of varying levels of technical expertise
  • Assist in identifying issues with workflow and processes to assist in timely resolution of tickets

To be successful in this role you must have:

  • Post-secondary education in a technical field
  • At least 2 years’ experience, preferably in the animation or vfx industry
  • Previous experience in a support or helpdesk environment
  • Demonstrated experience working with internal or external clients
  • Strong communication and interpersonal skills
  • Excellent problem solving and analytical skills
  • Ability to troubleshoot and respond to support issues in a timely manner

Experience with the following would be highly regarded:

  • Postgres or similar database systems
  • C++, Java or Python experience
  • Continuous integration/deployment

To apply, please send an application to jobs@al.com.au

About Animal Logic

Animal Logic is one of the world's most accomplished digital studios producing award winning, ground breaking and trail blazing animation, visual effects and designIf you think Animal, think Moulin Rouge, House of Flying Daggers, 300, The Great Gatsby, Happy Feet, Legend of the Guardians, BBC’s Walking with Dinosaurs 3D, Avengers: Age of Ultron and of course the blockbuster and BAFTA winning hit, The LEGO® Movie. Yes, that’s all us!

We are based in Sydney, LA and in Vancouver. We are currently in production for our first Vancouver-based animated feature with more animated features in the pipeline.  Our business and work location for this role is 840 Cambie Street, Vancouver.